Refund Policy
Simple 7-day return support for eligible orders. If your order arrives damaged, defective, or incorrect, we’re here to help.
When is a return accepted?+
Contact us within 7 days of delivery. Eligible returns should be unused and in their original packaging where applicable. Returns are supported for products that are defective, damaged, or different from what you ordered.
What if my item arrives damaged or incorrect?+
Send us a clear photo within 48 hours of delivery. For an eligible damaged or wrong item, we will arrange a free replacement.
Can I return a used beauty device?+
For hygiene reasons, used beauty or personal-care devices cannot be returned unless they are defective.
How do I request a return or refund?+
Message us on WhatsApp at 0311-0149068 or email dewva.store@gmail.com. Include your order number, a short description, and photos if the item is damaged or incorrect.
How are approved refunds processed?+
Once the returned item is received and inspected, approved refunds are processed within 3–5 business days. For COD orders, refunds are sent via EasyPaisa, JazzCash, or bank transfer.
Need return support?
Reach out on WhatsApp or email and include your order number so we can help with the next step.